The Importance of Customer Service in the Healthcare Industry
The need for healthcare organizations to be profitable drives the industry to enhance the participation of physicians and other caregivers, to stay abreast of technology and cutting edge changes to...
View ArticleWhat We’re Reading – Improve Medical Practice Staff Communication Skills: 5...
A patient’s first contact with your office is by phone, whether scheduling an appointment and/or requesting information. If your staff doesn’t have the proper communication skills to create rapport...
View ArticleWhat We’re Reading – OSHA Proposes Publishing Worker Injury Data
In 2012, nearly three million people were injured at work, according to The Bureau of Labor Statistics. A proposed law, announced on November 7th , would require businesses with more than 20 employees...
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